When you receive your credentials from the departmental relay and log in for the first time to ITEA Prop, the interface can be confusing. Multiple menus, nested tabs, synchronization with third-party platforms: you quickly look for where to click without risking blocking your schedule. This guide details the concrete steps to take control of the owner’s office, from initial setup to daily management of reservations.
Email login on ITEA Prop: what has changed since the redesign
First of all, a point often a source of confusion over the phone with the relays: the login by owner number is no longer available. Since the generalization of identification by email and password, the old department number / owner number pair has been removed from the homepage of prop.itea.fr.
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Specifically, if you have never defined an email address associated with your account, you need to contact your departmental relay to link a valid address. Without this step, it is impossible to access the platform, including for resetting the password.
Once logged in, you land on a dashboard whose recent graphic harmonization (icons, unified labels) makes navigation more readable than before, regardless of the department. To delve deeper into each section accessible after login, you can consult the owner’s office on ITEA Prop which details the logic of each section.
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ITEA schedule management: the reference that takes precedence over everything else
The ITEA schedule is not just any calendar. It is the official source of availability for the Gîtes de France label. Any changes made here are reflected on the national site and, if synchronization is activated, to the OTAs connected via a channel manager like Elloha.
Updating your availability without creating conflicts
The basic operation consists of clicking on the dates in the schedule to toggle their status (available, occupied, technical closure). Two precautions to keep in mind:
- Always modify availability from ITEA Prop first, not from Airbnb or Booking. The ITEA schedule remains a priority in the synchronization chain, and a change made on the OTA side may take several hours to reflect.
- Use technical closures for periods of work or long unavailability. This avoids receiving booking requests that you would have to manually decline.
- Check the consistency of the schedule after each iCal synchronization. Feedback on this point varies by department, but a delay of a few hours between platforms is still possible.
iCal synchronization with OTAs via Elloha
The link from ITEA Prop to Elloha, then to Booking or Airbnb, follows business priority rules. In case of a conflict between two calendars, the ITEA schedule takes precedence. However, rates can be managed on the channel manager side without reflecting in ITEA.
To activate this synchronization, you retrieve the iCal URL from the ITEA schedule settings and paste it into the channel manager. The operation takes a few minutes, but you should then test with a fake blocked period to confirm that propagation works both ways.
Reservations and contracts: steps not to skip
When a reservation arrives via the Gîtes de France site, it appears in the dedicated tab of the owner’s office. You will find a summary of the stay, the tenant’s contact details, and the pre-filled contract template.
Properly validating a reservation
Validation is not limited to clicking “accept”. You need to check that the generated contract contains the mandatory mentions, particularly the GDPR information mentions included in the templates. Since recent compliance updates, the standard contracts of ITEA Prop include these clauses, but you must ensure that no manual modification has removed a paragraph.
After validation, the schedule updates automatically and synchronization to the OTAs blocks the corresponding dates. There is no need to go back to the schedule to manually close the reserved slots.
Data export and GDPR constraints
The bulk export of client files (Excel, PDF) from the owner’s office is now regulated. The platform intentionally limits these exports to avoid the creation of non-compliant rogue files under GDPR. If you need an annual summary of your tenants, it is better to use the filters integrated into ITEA Prop rather than downloading the entire database.
Advertisement and rates on the Gîtes de France owner’s office
The accommodation listing visible on the national site is modified directly from ITEA Prop. Photos, description, amenities: each field corresponds to what the traveler will see online.
For rates, entry is done by period (high season, low season, week, weekend). One point to remember: the rates entered here feed the Gîtes de France site, but the prices displayed on Booking or Airbnb are managed on the channel manager side. Therefore, you can have a different pricing grid depending on the distribution channel, provided you follow the parity rules imposed by certain OTAs.
Updating photos deserves special attention. Departmental relays sometimes check the quality of visuals before publication. Uploading well-framed and sufficiently bright images speeds up validation.
Taking the time to properly configure each section of the owner’s office from the start saves hours of management later. With the schedule as a reference, compliant contracts, and synchronization tested before the first real reservation: with these three points established, daily life on ITEA Prop becomes a smooth routine rather than a source of stress.